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Our Policies


Rates & Length of Stay

  • A 2 night minimum stay is required for all weekend reservations (Fri & Sat).
  • Single night stays are charged at the full room rate.
  • Rates are based on single or double occupancy.
  • Extra person charge $20.00/adult (18 and older).  $10.00 for children 5 - 17
  • No additional charge for children under 5 years of age.
  • Promotional pricing on reservations, when applicable, is only available on bookings made directly on our reservation system through this website. 
  • All rates and packages are subject to applicable state and local taxes.

Method of Payment

  • Cash, Debit Cards, Visa, Discover, MasterCard, and Hawk Valley Retreat Gift Certificates are acceptable forms of payment.
  • Sorry, personal checks are not accepted.
  • Effective 10/01/2017, Bed and Breakfast.com Gift Certificates are no longer accepted for payment.
  • Hawk Valley Retreat gift certificates may be used as full payment for all charges, including additional packages purchased.  Any unused gift certificate balance is re-issued as a new gift certificate.  No cash is returned.  We ask that gift certificates be redeemed within five years from date of issue.


  • No cancellation/processing fee will apply to reservations cancelled 14 days or more prior to arrival date.
  • When a reservation is make through a 3rd party booking engine (Expedia, Hotels.com, etc.) any cancellation or change in a reservation must be made through that booking engine (Online Travel Agent, OTA).  We do not have the ability to change or alter those reservations.  Any no show made through an OTA will result in the full reservation being charged.
  • A $25.00 cancellation/processing fee per room will apply to reservations cancelled less than 14 days from arrival date.
  • The full booking fee is charged to any reservation cancelled less than 72 hours from arrival date unless the room can be re-booked then only a $25.00 fee will be charged plus taxes.
  • For group reservations of 3 or more rooms cancellations must be received 30 days in advance or full room fees and taxes apply.
  • No refunds for early departure.
  • A separate Cancellation Policy applies to Full Property Bookings.


  • Check-in time begins at 3:00pm
  • Please call us at 815 - 777 - 4100 if you will be arriving after 9:00pm so we can be available to personally greet you.
  • Request for early check-in prior to 1:00pm will result in an additional day charge.


  • Check-out time is 11:00am


  • For the convenience of all guests, children are welcome only with cottage rental stays.
  • Sorry, no pets please.
  • As a courtesy to all, smoking is limited to outside only.  A $250.00 surcharge will apply for smoking indoors.  Smoking indoors is prohibited per Jo Daviess County ordinance (Ord. 4-7-2008).

Have a question or need additional information?  Please feel free to contact us at innkeepers@hawkvalleyretreat.com or call us at 815-777-4100.