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innkeepers@hawkvalleyretreat.com
815-777-4100

Our Policies


Policies

Rates & Length of Stay

  • A 2 night minimum stay is required for all weekend reservations (Fri & Sat).
  • Single night stays are charged at the full room rate.
  • Rates are based on single or double occupancy.
  • Extra person charge $20.00/adult (18 and older).  $10.00 for children 5 - 17
  • No additional charge for children under 5 years of age.
  • Promotional pricing on reservations, when applicable, is only available on bookings made directly through our reservation system on this website. 
  • All rates and packages are subject to applicable state and local taxes.

Method of Payment

  • Cash, Debit Cards, Visa, Discover, MasterCard, and Hawk Valley Retreat Gift Certificates are acceptable forms of payment.
  • Sorry, personal checks are not accepted.
  • Effective 10/01/2017, Bed and Breakfast.com Gift Certificates are no longer accepted for payment.
  • Hawk Valley Retreat gift certificates may be used as full payment for all charges, including additional packages purchased.  Any unused gift certificate balance is re-issued as a new gift certificate.  No cash is returned.

Cancellations

  • No cancellation/processing fee will apply to reservations cancelled 14 days or more prior to arrival date.
  • A $25.00 cancellation/processing fee per room will apply to reservations cancelled less than 14 days from arrival date.
  • The full booking fee is charged to any reservation cancelled less than 72 hours from arrival date unless the room can be re-booked then only a $25.00 fee will be charged plus taxes.
  • For group reservations of 3 or more rooms cancellations must be received 30 days in advance or full room fees and taxes apply.
  • No refunds for early departure.
  • A separate Cancellation Policy applies to Full Property Bookings.

Check-In

  • Check-in time begins at 3:00pm
  • Please call us at 815 - 777 - 4100 if you will be arriving after 9:00pm so we can be available to personally greet you.
  • Request for early check-in prior to 1:00pm will result in an additional day charge for room.

Check-Out

  • Check-out time is 11:00am

Other

  • For the convenience of all guests children are welcome only with cottage rental stays.
  • Sorry, no pets please.
  • As a courtesy to all, smoking is limited to outside only.  A $250.00 surcharge will apply for smoking indoors.  Smoking indoors is prohibited per Jo Daviess County ordinance (Ord. 4-7-2008).

Have a question or need additional information?  Please feel free to contact us at innkeepers@hawkvalleyretreat.com or call us at 815-777-4100.